The Art and Science of the Customer Experience
Netfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social media and online chat to receive world-class customer service, help desk support, order fulfillment and field services.
Founded in 1995, Netfor supports tens of thousands of customers at businesses in more than 6,000 locations across the U.S., Europe, Mexico and Canada.
How Netfor will help you grow and succeed:
Hours and Location
You can work from home or on-site at Netfor's Headquarters located in Fishers, Indiana. You must live in Arkansas, Florida, Indiana, Kentucky, Michigan, New Jersey, or Nevada to be considered. Hours range from 32-40 hours a week for 1st & 2nd Monday-Sunday (5 working days a week), weekends are going to be required after training. Netfor operates 24 hours a day 7 days a week.
Training will be on Monday-Friday for 2-3 weeks on 1st shift (for all openings).
Job Responsibilities Summary:
Working with a great team of peers, you would identify, diagnose, and resolve technical support issues for users of technology under a variety of settings via our knowledge base articles.
Provide one-on-one customer problem resolution over the phone working directly with the customer and/or remotely assisting our clients via remote control screen sharing software. All inbound telephone support (no cold calling or sales)
KEY DUTIES AND RESPONSIBILITIES
KNOWLEDGE, SKILLS, AND ABILITIES:
EDUCATION / CERTIFICATIONS:
The preferred applicant will have at least one technical or customer service certification if all other qualifications noted above are not met. A+, CompTIA, or similar certification preferred
$15-$18 an hour depending on experience, technical aptitude, typing skills.
Netfor offers a great PTO plan (can accrue up to 76.96 hours/year within the first year), 401k, health insurance, dental, optical, onsite mini-mart, and a well-rounded wellness program.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Netfor, Inc. participates in E-Verify.
Netfor, Inc. will not sponsor applicants for work visas.