Position Description

Summarize the overall nature and scope of the position in a few sentences. 

This position will be fully in office at our Indianapolis field office and it is a temporary position. This position will be responsible for hardware provisioning and IT inventory management at this location. Along with hardware responsibilities, this position will also help provide frontline IT support both in person and remotely. We need someone who is very detail oriented to ensure the accurateness of our IT inventory with the ability to own provisioning hardware, inventory, and requesting inventory replenishment as needed.

Essential Duties and Responsibilities

Create a bulleted list of primary duties and responsibilities.

• Management of all IT inventory at Indianapolis field office including:
  • Imaging and reimaging laptops.
  • Maintaining appropriate inventory levels.
  • Auditing inventory for accurateness.
  • Shipping and receiving inventory.
  • Follow up with users to ensure timely equipment return.
• General in person and remote desktop support including support of user setups and troubleshooting.
• Audio visual support for meeting rooms.
• Management of tickets to ensure timely resolution and appropriate escalation.
• Ability to follow and maintain technical documentation relating to role.
• Excellent customer service skills in support of executives in office as well as remote employees.
• Adherence to security, HIPAA, and other IT policies.

Experience

Create a bulleted list of the type of experience both required and preferred; be specific and include years of experience, background, industry, etc.

• Associate's Degree/Bachelor’s degree, or equivalent experience in IT or related field

Knowledge, Skills and Abilities

Create a bulleted list of specific knowledge, skills and abilities both required and preferred to be successful in this position.

• Excellent time management and prioritization skills.
• Ability to work independently.
• Ability to problem solve and troubleshoot issues with or without documentation, while appropriately escalating issues.
• Excellent communication and customer service skills.
• Self-motivating and having the capability to learn new things on your own in support of your work.
• Detail oriented.
• Ability to manage, audit, and identifying ordering needs for in office IT inventory.
• Ability to identify documentation needs and ownership of documentation creation.
• Ability to manage task prioritization based on service desk and customer needs.

Computer skills

Create a bulleted list of specific computer or technology skills needed for this position

• Experience imaging computers.
• Microsoft Windows and MacOS support experience.
• General IT desktop support skills.
• Basic knowledge of Active Directory and Microsoft 365.
• Telephony support experience a plus.
• MDM support experience a plus.
• Basic networking experience a plus.

Licenses/Certifications

Create a bulleted list of specific licenses or certifications required or preferred for this position

• CompTIA A + and or Network + - Preferred.
• Any Microsoft desktop related certifications.